Terms & Conditions

1. Definitions

Throughout these Terms and Conditions, the following terms shall have the meanings specified below:

• "raja11", "We", "Us", or "Our" refers to the raja11 gaming platform, its operators, affiliates, and authorized representatives.
• "Player", "You", or "Your" refers to any individual who registers an account and uses raja11 services.
• "Account" means the personal gaming account created by a Player on the raja11 platform.
• "Services" refers to all online gaming products offered by raja11, including but not limited to sports betting, live casino games, slot games, and other gambling activities.
• "Website" means the raja11 platform accessible at https://raja11.cam and any associated mobile applications or interfaces.
• "Funds" refers to money deposited, wagered, won, or withdrawn by a Player on the platform.
• "Bonus" means any promotional offer, free bet, cashback, or other incentive provided by raja11 to Players.
• "KYC" (Know Your Customer) refers to the identity verification process required by anti-money laundering regulations.

2. Acceptance of Terms

By registering an account with raja11, accessing our Website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must immediately cease using our Services and close your account.

These terms constitute a legally binding agreement between you and raja11. Your continued use of the platform following any modifications to these terms signifies your acceptance of such changes. We reserve the right to update or modify these terms at any time without prior notice, and it is your responsibility to review this page periodically.

3. Eligibility and Age Requirement

raja11 is committed to preventing underage gambling and protecting minors from exposure to gaming content. To use our Services, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age or the legal age of majority for gambling in your jurisdiction, whichever is higher. This is a strict requirement under Indonesian law and international gaming regulations.
• Residency: You must be a legal resident of Indonesia and physically located within Indonesian territory when accessing our Services. We use geolocation technology to verify your location.
• Legal Capacity: You must have full legal capacity to enter into binding contracts and must not be under any legal restriction that prohibits you from gambling.
• Single Account: You may only register one account with raja11. Duplicate accounts are strictly prohibited and will result in immediate account closure and forfeiture of funds.
• Not Self-Excluded: You must not be registered on any self-exclusion database or have previously self-excluded from raja11 or any affiliated gaming platform.

4. Account Registration and Verification

4.1 Registration Process

To create an account with raja11, you must provide accurate, current, and complete information including:

• Full legal name as it appears on your Indonesian national identity card (KTP) or passport
• Valid email address that you have sole access to
• Mobile phone number registered in Indonesia
• Date of birth proving you are at least 21 years of age
• Residential address in Indonesia
• Secure password meeting our minimum security requirements

You agree to keep your account information updated at all times. Failure to provide accurate information or update your details when they change may result in account suspension or closure.

4.2 Identity Verification (KYC)

As part of our commitment to security and regulatory compliance, all Players must complete our Know Your Customer (KYC) verification process before making their first withdrawal. This process may require you to submit:

• A clear, legible copy of your Indonesian KTP (national identity card) or passport
• A recent utility bill or bank statement showing your registered address (issued within the last 3 months)
• A selfie photograph holding your identification document
• Proof of payment method ownership (bank statement or e-wallet screenshot showing your name)

We reserve the right to request additional documentation at any time to verify your identity, age, payment methods, or compliance with these terms. Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must not share your account details with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held liable for all such activity. If you suspect unauthorized access to your account, you must notify raja11 immediately via email at [email protected].

5. Deposits and Withdrawals

5.1 Deposits

raja11 supports multiple payment methods tailored for Indonesian Players, including major bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The following rules apply to deposits:

• Minimum Deposit: The minimum deposit amount is Rp 50.000 (fifty thousand Indonesian Rupiah).
• Maximum Deposit: Maximum deposit limits vary by payment method and account tier. Standard accounts have a maximum single deposit of Rp 100.000.000 (one hundred million Rupiah).
• Processing Time: Deposits are processed instantly and credited to your account balance within seconds for most payment methods.
• Currency: All transactions are conducted in Indonesian Rupiah (IDR). We do not accept deposits in foreign currencies.
• Payment Method Ownership: You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited for anti-money laundering reasons.
• No Deposit Fees: raja11 does not charge fees for deposits. However, your bank or e-wallet provider may impose their own transaction fees.

5.2 Withdrawals

You may request a withdrawal of your available balance at any time, subject to the following conditions:

• Minimum Withdrawal: The minimum withdrawal amount is Rp 100.000 (one hundred thousand Indonesian Rupiah).
• Maximum Withdrawal: Standard accounts can withdraw up to Rp 50.000.000 (fifty million Rupiah) per transaction. VIP members have higher limits.
• Processing Time: Withdrawal requests are typically processed within 30 minutes during business hours. VIP members enjoy faster express processing.
• KYC Requirement: You must complete identity verification before your first withdrawal. Subsequent withdrawals may require additional verification if large amounts or unusual activity is detected.
• Same Method Policy: Withdrawals must be made to the same payment method used for deposits wherever possible. This is an anti-money laundering requirement.
• Wagering Requirements: Deposited funds and any associated bonuses must meet minimum wagering requirements before withdrawal. Typically, you must wager your deposit amount at least once (1x turnover) before withdrawing.
• No Withdrawal Fees: raja11 does not charge fees for withdrawals. Your bank or e-wallet may impose receiving fees.

5.3 Anti-Money Laundering Compliance

raja11 is committed to preventing money laundering and terrorist financing. We reserve the right to conduct additional due diligence on any transaction, particularly large deposits or withdrawals. Suspicious activity may be reported to relevant authorities. You agree to cooperate fully with any such investigations.

6. Bonuses and Promotions

raja11 offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that must be met before withdrawal:

• Wagering Requirements: Bonus funds typically carry a wagering requirement between 25x and 40x the bonus amount. This means you must place bets totaling this multiple before you can withdraw bonus-derived winnings.
• Game Contribution: Different games contribute differently toward wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute only 10-20%.
• Time Limits: Bonuses must be used within a specified time period (typically 7-30 days). Unused bonuses will expire and be removed from your account.
• Maximum Bet Limits: When playing with bonus funds, you may be subject to maximum bet limits (typically Rp 25.000 per bet). Exceeding these limits may void your bonus and any associated winnings.
• One Bonus Per Player: Unless otherwise stated, you may only claim one active bonus at a time. You cannot stack or combine multiple bonuses.
• Bonus Abuse: raja11 reserves the right to void bonuses and confiscate winnings if we determine that a Player is engaging in bonus abuse, including creating multiple accounts, irregular betting patterns designed solely to clear bonuses, or collusion with other Players.
• Modification Rights: We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

Full bonus terms and conditions are displayed on each promotional page. By claiming a bonus, you agree to be bound by those specific terms in addition to these general Terms and Conditions.

7. Gameplay Rules and Fair Play

7.1 Fair Gaming Commitment

raja11 is committed to providing fair, transparent, and random gaming experiences. All our games use certified Random Number Generator (RNG) technology tested by independent auditors. Return to Player (RTP) percentages are clearly displayed and verified regularly.

7.2 Betting Rules

• Bet Acceptance: All bets are subject to acceptance by raja11. We reserve the right to refuse or limit any bet at our sole discretion, particularly if we suspect fraudulent activity or technical errors.
• Bet Settlement: Sports bets are settled according to official results as determined by the relevant sports governing body. Casino game outcomes are determined by RNG and are final once displayed.
• Obvious Errors: If an obvious error occurs (such as incorrect odds displayed, technical glitch, or human error), raja11 reserves the right to void affected bets and refund stakes. You agree to notify us immediately if you become aware of any error.
• Maximum Payouts: Maximum win limits apply per bet, per day, or per week depending on game type. These limits are displayed in each game's rules.

7.3 Prohibited Betting Practices

The following activities are strictly prohibited and will result in immediate account closure and forfeiture of funds:

• Use of bots, automated betting software, or any third-party tools that give unfair advantage
• Collusion with other Players to manipulate outcomes or share information
• Arbitrage betting or "sure betting" strategies designed to exploit odds differences
• Bonus abuse schemes including creation of multiple accounts
• Chip dumping or intentionally losing to transfer funds to another Player
• Exploiting software bugs or vulnerabilities
• Betting with insider information in sports betting contexts

8. Responsible Gaming

raja11 is deeply committed to promoting responsible gaming and protecting Players who may be at risk of developing gambling problems. We provide multiple tools and resources to help you maintain control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately or increased after a 48-hour cooling-off period.
• Loss Limits: Set maximum loss limits per day, week, or month. When reached, you cannot place additional bets until the next period.
• Session Time Limits: Set maximum session durations. You will be automatically logged out when your time limit is reached.
• Reality Checks: Enable pop-up reminders showing how long you've been playing and your current profit/loss.
• Self-Exclusion: Temporarily or permanently close your account for periods ranging from 24 hours to permanent exclusion. During self-exclusion, you cannot access your account or deposit funds.
• Self-Assessment Tools: Take our confidential quiz to evaluate your gambling behavior and identify potential warning signs.

If you believe gambling is negatively affecting your life, we strongly encourage you to seek help. Contact our Responsible Gaming team at [email protected] or reach out to professional support services. For more information, please visit our Responsible Gaming page.

9. Prohibited Activities

In addition to the gameplay prohibitions listed above, the following activities are strictly forbidden on the raja11 platform:

• Fraud and Misrepresentation: Providing false information during registration, using fake documents, or impersonating another person
• Money Laundering: Using raja11 to launder proceeds of crime or disguise the origins of illegally obtained funds
• Chargebacks: Initiating chargebacks or payment disputes without first attempting to resolve issues with our customer support team. Unjustified chargebacks may result in account closure and legal action.
• Intellectual Property Violation: Copying, modifying, or distributing raja11's software, graphics, or other proprietary content
• Hacking or Interference: Attempting to gain unauthorized access to our systems, interfering with other Players' accounts, or distributing viruses or malicious code
• Commercial Use: Using raja11 Services for any commercial purpose without our express written permission
• Offensive Behavior: Abusing customer support staff, using offensive language in chat features, or harassing other Players

10. Limitations of Liability

raja11 strives to provide reliable Services, but certain limitations on our liability apply:

• Service Availability: We do not guarantee uninterrupted or error-free service. raja11 shall not be liable for any loss resulting from service downtime, maintenance, technical issues, or events beyond our reasonable control (force majeure).
• Third-Party Services: We are not responsible for failures, errors, or delays caused by third-party payment processors, banks, e-wallets, or internet service providers.
• Game Providers: While we partner with reputable game studios, we are not liable for issues arising from third-party game software, including bugs or RNG malfunctions. Such disputes must be resolved according to the game provider's terms.
• Maximum Liability: In no event shall raja11's total liability to you for all claims exceed the amount of funds in your account at the time of the incident, or Rp 10.000.000, whichever is lower.
• Indirect Damages: We shall not be liable for any indirect, consequential, special, or punitive damages including loss of profits, loss of data, or emotional distress.
• Player Responsibility: You acknowledge that gambling involves risk of financial loss and that you participate in our Services at your own risk. raja11 is not responsible for losses incurred through your gaming activities.

11. Account Suspension and Termination

11.1 Suspension by raja11

We reserve the right to suspend or close your account immediately without prior notice if:

• You breach any provision of these Terms and Conditions
• We suspect fraudulent activity, money laundering, or other illegal activity
• You fail to provide requested KYC documentation within the specified timeframe
• You engage in bonus abuse, collusion, or other prohibited betting practices
• Your account remains inactive (no login or gameplay) for more than 12 consecutive months
• We are required to do so by law or regulatory authority

Upon account closure for breach of terms, any remaining balance may be forfeited, and any pending bonuses or winnings will be voided.

11.2 Self-Closure by Player

You may close your account at any time by contacting customer support at [email protected]. Any remaining balance will be returned to you after identity verification, subject to standard withdrawal processing times. Outstanding wagering requirements on bonuses must be completed or forfeited before closure.

12. Dispute Resolution

If you have a complaint or dispute regarding our Services, please follow this escalation process:

1. Contact Customer Support: Submit your complaint to [email protected] with detailed information including your username, transaction details, and description of the issue. We will respond within 48 hours.
2. Internal Review: If the initial response does not resolve your complaint, request escalation to our Complaints Manager. We will conduct a thorough internal review and provide a final decision within 14 business days.
3. Independent Mediation: If you are not satisfied with our final decision, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. We will provide contact details upon request.

By using raja11 Services, you agree to attempt resolution through these channels before pursuing any legal action. Any legal disputes that cannot be resolved through mediation shall be governed by Indonesian law and subject to the exclusive jurisdiction of Indonesian courts.

13. Changes to Terms

raja11 reserves the right to modify, amend, or update these Terms and Conditions at any time. Material changes will be communicated via:

• Email notification to your registered email address
• Pop-up notification upon your next login
• Prominent notice on our Website homepage

Updated terms will be effective immediately upon posting unless otherwise specified. Your continued use of raja11 Services after such modifications constitutes acceptance of the revised terms. If you do not agree with the changes, you must cease using our Services and close your account before the effective date of the new terms.

We recommend reviewing this page periodically to stay informed of any updates. The "Last Updated" date at the top of this document indicates when changes were last made.

14. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of raja11 Services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our Website
• Customer Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all inquiries within 24 hours

For urgent account security issues, please use live chat for immediate assistance. For general inquiries, email is the preferred method of contact.